Monday, July 15, 2013

Business Review: Laser Era Clinic and Spa (Vancouver, BC)


Hello!

Guess who finally used their Groupon?! Me! I purchased a $29 Groupon for a massage at a spa (Laser Ear Clinic and Spa) just up the street from me. I never gotten around to use it until a notification told me it was expiring in about a week or so, so I quickly booked an appointment.


Upon my arrival, my first impression of the place was.. 'Wow, this "spa" is ridiculously small!' and the outside wasn't the prettiest - it was a bit old, run down and the non-opening blinds made this spa really unwelcoming.

When I entered, I wasn't greeted or anything since the owner was scheduling another client for her last laser treatment. I stepped aside and allowed the two of them to do their thing. I tried my best not to eavesdrop but the owner was extremely loud and even rude. In my opinion, it sounded like she was yelling at the client for choosing unreasonable dates and time. I stood there for about ten minutes before the owner and the receptionist acknowledged me and made me fill out a paper.

After all that, the young receptionist led me to one of the three rooms in the back and told me to undress, lie down and cover myself with the towel. After taking off my purse, I realized the receptionist never even pointed where I can hang my items... eventually I found a hook in the room and hung all my stuff and lied down to wait for the masseuse.

The masseuse came in after about 5 minutes or so. I found out the masseuse and the receptionist is the same person which made me wonder if this young woman was even qualified to give massages. Nonetheless, she decided to get to work.

I tried to relax... trust me, I did. But failed.

Outside, I heard the owner yelling at a teenager for a question about a promo price her mom told her about. From what I heard, the teenager was leaving after getting her answer but the owner kept on yelling at her, telling her the price she asked for was unheard of and should go back to her mother. I just laid there, cursing at the owner in my head for causing unnecessary noise.

A few minutes later, I heard the door open again and a man came in - either the husband of the owner or a really close relative/friend. Either way, the owner spent about 20-30 minutes complaining about customers and the mistakes the receptionist made. It was extremely horrible as I can hear everything... everything she was ranting about. Extremely unprofessional and non-relaxing.

Aside from the owner's ranting, a machine was making a horrible humming and beeping noise for a while too. I wanted a quiet atmosphere.

The massage itself was okay. To be honest, it didn't 'wow' me at all. I didn't feel relax given the noise outside and the massage wasn't undoing any knots... put it this way, I could have saved myself $29 and asked my boyfriend for a massage. By the time the massage was over, I just felt really oily. The messeuse kept on pushing my bangs and hair out of my face when she was doing a facial massage which made me look like I didn't wash my hair for months when I left the building. Because of the poor oily hair situation (they should have given me a clip to hold my bangs!) I had to go home and shower before heading out again.

All in all, I wouldn't recommend this place for as a spa; for laser work, I'm not sure but given the poor massages and poor customer service, I wouldn't trust the laser works this place does.

Customer service: 2/5
Quality: 1/5
Cost: 3/5 (Based on regular price, this place was pretty cheap)
Would I come back?: No
Would I recommend this place?: No


Business name: Laser Era Clinic and Spa
Location: 6225 Victoria Drive, Vancouver, BC (they also have a location out in Surrey)
Phone number: 604-327-2151
Website: Here

*Disclaimer: This is not a paid review. The opinions written above is based on my own experiences provided by my own money. I am no way affiliated with the company in any way.

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